Refund and Cancellation Policy
How to request cancellation, correction or a refund.
Last updated: 30 July 2026Cancellation
A recurring plan can be cancelled for future periods through the available account or support route. Cancelling does not normally remove access already paid for.
Refund requests
Contact Support with the Jalwa order reference, payment-provider reference and reason. Do not send card numbers, PINs or OTPs.
Duplicate or failed payments
Jalwa will investigate duplicate charges, amount mismatches and payments that succeeded at the provider but did not activate access.
Provider timelines
Approved refunds may take additional time to appear depending on the bank, wallet or payment provider.